Key Requirements/Skills/Experience

• Higher education degree or equivalent work experience as (IT) Project/ Program Manager and/ or Service (Delivery) Manager
• Process and project management, governance, and service management training and/ or certification desirable
• International project experience and/ or consulting experience
• Applying strategic, analytical, and sustainable thinking and problem-solving capabilities
• Ability to carry out tasks independently in non-standardized (ever-changing) work situations
• Effective communication and relationship building skills
• Knowledge of existing process landscape, standards, tools (e.g. ServiceNow) and organization desirable
• Fluent English

Mindset skills

• Curiosity: Growth Mindset, effective questioning
• "We“ Mentality: Active listening, Instills trust
• Flexibility: Adaptability, embracing change
• Problem solving and creative thinking