• Fluent English;
• 8+ years in IT service delivery, program delivery, or operations leadership;
• 3+ years leading cross-functional teams or delivery portfolios in an enterprise environment;
• Strong delivery leadership across complex enterprise IT services and projects;
• Working knowledge of Workplace/End-User services and modern collaboration platforms;
• ITSM expertise (Incident/Problem/Change/Request), KPIs/SLAs, and service governance;
• Stakeholder management and executive communication; ability to translate technical detail into business outcomes;
• Risk/issue management, dependency management, and vendor coordination;
• Ability to drive continuous improvement using data and root-cause analysis.

Preferred Qualifications:

• ITIL certification (Foundation or higher);
• Experience leading regional service delivery in Allianz Partners (multi-country coverage, time zones, and regulatory constraints);
• Agile delivery practices (Scrum/Kanban) for continuous delivery and improvement;
• Experience with Microsoft 365 / Exchange Online / endpoint services and identity dependencies.