• Fluent English;
• 5+ years of experience in IT operations, IAM support, or service delivery roles with provisioning responsibilities;
• Understanding of identity/access concepts and enterprise provisioning workflows;
• Strong troubleshooting and coordination skills across multiple teams and systems.;
• ITSM process knowledge (Request Fulfillment, Access Management, Incident, Change);
• Clear communication and customer-focus; ability to manage time-sensitive onboarding deadlines;
• Ability to document processes and identify automation opportunities;
• On-call/after-hours: As required for major incidents and planned changes.

Preferred Qualifications:

• Experience with IAM tools and directory services (conceptual understanding is acceptable if tool names vary);
• PowerShell or similar scripting for automation and reporting;
• Experience operating in multi-country environments with varied holidays and time zones;