Experience

·       10+ years of broad technology industry experience

·       5+ years direct SDM experience within an ITIL-aligned managed services organization required.

·       Proven leadership, resource management, and financial management skills within a managed services organization required.

·       Demonstrable history of managing service levels and customer relationships within a distributed service delivery managed services organization.

·       Working knowledge of at least one enterprise-class ERP Application (i.e. SAP, Oracle EBS, or others) preferred.

 ·       Hands-on experience with a major ITSM platform such as ServiceNow required.

·       ITIL Foundations certification; advanced ITIL certification preferred.

·       Communication to a business level in a non-English language, while not a requirement, would be beneficial.